Privacy Policy

Welcome to Eat Nutrition, operated by [Insert name of Trustee] for The Louder Business Trust (ABN 66243790023) (‘Eat Nutrition’). We are committed to protecting your privacy and handling your personal information with care. This privacy policy describes how we collect, use, and protect your information when you visit www.eatnutrition.com.au (the ‘Website’) and engage with our services.

About

(1) Eat Nutrition is a dietetic clinic specialising in sports nutrition and eating disorder dietetics, located at 23-25 Racecourse Crescent, Launceston, TAS, 7250.

(2) By using our Website and services, you agree to the collection, processing, and management of your Personal Information as outlined in this Privacy Policy. Thes terms govern your use of the Website (‘User’) and the supply of our products and services (‘User Services’).

(3) This Privacy Policy describes how your personal information is managed, collected and used when you visit or use our Website and User Services.

(4) We may update this Privacy Policy from time to time to reflect changes in how we handle Personal Information and to reflect any changes to the privacy laws. Updates to this Privacy Policy will be effective upon posting to the Website.

Registration and Acceptance of Terms

(1) By using our Website, you accept these Terms and our Privacy Policy.

(2) You must not use our services if you are not of legal age to form a binding contract or if prohibited by applicable laws.

What Personal Information is Collected

(1) We collect ‘Personal Information’ as defined by the Privacy Act 1988 (Cth), including name, contact details, payment information, and sensitive health information. This is collected to provide you with our Services subject to that information being reasonably necessary for the performance of our activities.

(2) Personal Information collected through our Client Booking portal may include:

Name, age, mobile number, address, email address
Payment details
Sensitive health information related to dietary needs and medical history
Sensitive Health Information

(3) We collect sensitive health information with your express consent to provide personalized dietetic services.

(4) This information is confidential and used solely for delivering our services unless required by law. We are required to collect such Personal Information from you as reasonably required to provide you with our User Services, and in accordance with our Privacy Policy. This information may include your personal details such as name, email address and postcode together with certain health information that is not limited to your age range, height, weight, exercise levels, biochemistry, medical history, medication and supplement use. This information is confidential and will only be used by Eat Nutrition for the purposes of the provision of our User Services unless otherwise required by law as set out in our Privacy Policy.

(5) You own your sensitive health information, and you can contact us at any time to request information about the records that we hold about you, to correct any information that we hold about you, to delete any information that we hold about you or to opt out of emails, marketing or any other notifications that you may receive from us.

(6) Eat Nutrition will never release or disclose any of your sensitive health information or confidential information without your express written consent. However, we may share or disclose your sensitive health information when your or someone else’s health or safety are seriously threatened or when the information will reduce or prevent a serious threat to public health or safety. There are also certain exemptions which may apply in law enforcement situations and in a court of law.

(7) We may ask you to verify your identify before acting on any of your requests.

(8) You warrant the Personal Information you provide us is truthful, accurate, current and complete to the best of your knowledge or belief. We accept no liability in the event you fail to provide us with Personal Information that is truthful, accurate, current and complete.

How We Collect Your Personal Information

(1) We collect Personal Information when you interact with us, such as through our Website, email, or in-person consultations. We may also receive Personal Information from third parties in connection with the supply of our Services. If we do, we will protect your Personal Information in accordance with this Privacy Policy.

How We Use Your Personal Information:

(2) We use your Personal Information to:

Provide and manage our services
Communicate with you
Improve our services
Comply with legal obligations

Disclosure of Your Personal Information
(1) We may share Personal Information with Third parties. We will only share your Personal Information where you have given us your consent, and only for the purposes described in this Privacy Policy.

(2) We may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal data is only supplied to a third party when it is required for the delivery of our services.

Employees, and service providers necessary for delivering our services
Third-party providers for payment processing and service delivery

(3) When we disclose your data to third-party service providers, we do so on the basis that your data is treated with confidence, and only used for the limited purpose of providing support to our User Services and User Services, and in manner consistent with this Privacy Policy.

(4) We may from time to time need to disclose Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(5) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our Subscriber databases, together with any Personal Information and non-Personal Information contained in those databases.

Security of Your Personal Information

(1) We employ security measures to protect your Personal Information from unauthorized access and misuse.

(2) These measures include encryption, access controls, and secure data storage practices.

Access to and Control of Your Personal Information

(1) You have the right to access, correct, or delete your Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

(2) To exercise your rights or inquire about your data, please contact us at info@eatnutrition.com.au.

Third Party Tools and Cookies

(1) We use technologies and third-party services that use Google Analytics, tags and web beacons (code snippets) to improve user experience, the supply of our services and to analyse how our services are accessed.

(2) The information collected is mostly anonymous traffic data aside from the approximate location (IP address) and may include browser type, device information, and language. The information collection is in aggregate form so that it cannot identify any individual user and provides an overview of how people use our User Services. It is not used for any additional purpose.

(3) Cookies are small text files that can be stored on your computer, tablet or mobile device when you visit a website. These small files contain information about browsing activity. Cookies are used to identify you when you come back to a website and store details about your use of the website. In addition, cookies can be used to analyse traffic and may be used to serve relevant ads to website visitors through third party services such as Google AdWords.

(4) We may use persistent and session cookies to track your use of our Website. Persistent cookies are stored as a file on your computer and remain there when you close your web browser. Session cookies are only stored on your computer during your web session and are automatically deleted when you close your browser.

(5) We use cookies to improve user experience. This enables us to understand how you use the site and track any patterns with regards how you are using our Website. Cookies allow us to distinguish you from other users, so that we can recognise you each time you visit. Cookies also allow us to store user preferences and provide you with a positive experience when you browse this Website, including enabling you to personalise Website settings.

(6) You may opt-out from the collection of cookies by editing your browser options, but certain features of our services will not function if you disable cookies. To find out how to manage cookies on browsers, visit the specific browser developer’s website. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout

Links

(1) Our User Services may from time to time have links to other sites not owned or controlled by us. Links to third party sites do not constitute sponsorship or endorsement or approval of these sites. Eat Nutrition is not responsible for the privacy practices of other such sites.

Complaints about Privacy

(1) If you have concerns about our privacy practices, please contact us. We will investigate and respond promptly.

Changes to This Privacy Policy

(1) We may update this Privacy Policy to reflect changes in our practices and legal requirements.

(2) Updates are effective upon posting on our Website.

(1) For questions about this Privacy Policy or our data practices, please contact us at:

Email: info@eatnutrition.com.au
Fax: 03 6301 9284

(2) Our principal place of business: 23-25 Racecourse Crescent, Launceston, TAS, 7250.